Support and spare parts

Technical support


The Eton customer support team is always ready to assist you with:

  • technical problems
  • questions
  • trouble shooting
  • discuss production situations

To utilize our Customer Support in the best possible way, try to:

  1. Write down the problem / question / situation as detailed as you can (Remember we can not “see” your production).
  2. Write down the action you have taken and the result of that action.
  3. To get the best from support, please supply as much details as possible, together with all relevant printouts, snapshots or photos.

Your first point of contact for technical support is your local representative.

Technical support is also available:

  • Through our website www.etonsystems.com, click on Technical
  • Support at the bottom of the page. Here you can register and log your problem / question.
  • Via e-mail to support@etonsystems.com
  • Via telephone +46 33 23 12 49
  • Remote support is available via the internet where local conditions allow. This service is chargeable.

EUROPE – HEADQUARTERS

Telephone: + 46 33 23 12 49
e-mail: support@etonsystems.com
Opening hours: Monday – Friday 08:00 – 16:30 CET

BRAZIL

Telephone: +351 919 438 229
e-mail: supportbrazil@etonsystems.com

CHINA

South region – Telephone: +86 1350 2077 911
e-mail: henry@etonchina.cn

North region – Telephone: +86 1350 207 7912
e-mail: jacky@etonchina.cn

NORTH AMERICA

Telephone: +1 678 866 1820
Fax: +1 678 701 1633
e-mail: help@etonsupport.com
Opening hours: Monday – Sunday 7:00am – 5:00pm Eastern Time

CONTACT SPARE PARTS AND SHIPPING TEAM

To order spare parts, please contact Eton Systems’ sales representative nearest to you.

At Eton Systems area offices we have Spare parts & Shipping teams that can help you with your questions regarding

  • Delivery information on ordered systems, such as delivery times, delivery terms, L/C’s etc.
  • Delivery information on ordered spare parts, such as delivery times, tracking no’s etc.

EUROPE – HEADQUARTERS \ NORTH AMERICA

Telephone + 46 33 23 12 67
e-mail: shipping@etonsystems.com
Opening hours: Monday – Friday 8:00am – 4.30pm CET

CHINA

South region – Telephone +86 2134 05 0700
Fax. +86 2134 05 0705
e-mail: emma@etonchina.cn

North region – Telephone +86 2228 25 5801
Fax. +86 2228 25 5800
e-mail: lucy@etonchina.cn
e-mail: sherry@etonchina.cn
Opening hours: Monday – Friday 9:00am – 5:30pm China Time